Eber Medical Group

Privacy Policy

Last updated: January 2025 · Eber Medical Group (壹博医疗集团)

1. Who We Are

Eber Medical Group (壹博医疗集团) operates Tianjin Eber Perennial Brain Hospital and Qingdao Yibo Hospital. This Privacy Policy governs how we collect, use, store, and protect personal and medical information submitted through our website eber-medical.com and related communication channels (email, WhatsApp, Telegram, WeChat).

2. Information We Collect

We collect the following categories of information when you contact us or request a consultation:

  • Identity data: Full name, date of birth, nationality
  • Contact data: Email address, phone number, WhatsApp/Telegram handle
  • Medical data: Diagnosis, medical records, MRI/EEG scans, discharge summaries, medication lists, and any other health-related documents you voluntarily upload
  • Usage data: IP address, browser type, pages visited, time spent on pages (via analytics)

3. How We Use Your Information

Your information is used exclusively for the following purposes:

  • Providing free second opinions and preliminary medical assessments
  • Planning and coordinating your medical treatment and hospital admission
  • Communicating with you about your care via your chosen channel
  • Improving our website and patient services
  • Complying with legal and medical record-keeping obligations under Chinese law

We do not sell, rent, or share your personal or medical data with third parties for marketing purposes.

4. Medical Data — Special Category

Medical information is classified as sensitive personal data. It is processed only by qualified medical professionals at Eber Medical Group for the purpose of providing or evaluating medical care. All staff with access to medical records are bound by professional medical confidentiality obligations.

5. Data Storage and Security

All data is stored on secure servers. Medical files uploaded through our website are encrypted in transit (TLS/SSL) and at rest. We retain medical records in accordance with Chinese healthcare regulations (minimum 15 years from last contact for treatment records).

While we implement robust technical and organizational measures, no internet transmission is 100% secure. You submit data at your own risk, and we cannot guarantee absolute security.

6. International Data Transfers

As Eber Medical Group is based in China, your data will be stored and processed in the People's Republic of China. If you are located in the European Union, by contacting us you consent to this international transfer. We apply equivalent data protection safeguards regardless of your location.

7. Your Rights

You have the right to:

  • Access — request a copy of the personal data we hold about you
  • Correction — request correction of inaccurate data
  • Deletion — request deletion of your data (subject to medical record retention obligations)
  • Portability — receive your data in a structured, machine-readable format
  • Withdrawal of consent — withdraw consent at any time for future processing

To exercise any of these rights, contact us at: privacy@eber-medical.com

8. Cookies and Analytics

Our website uses minimal analytics cookies to understand how visitors use our site (page views, traffic sources). We do not use advertising or tracking cookies. You may disable cookies in your browser settings without affecting access to our content.

9. Third-Party Links

Our website may contain links to third-party sites (Google Maps, WhatsApp, Telegram). We are not responsible for the privacy practices of these services. We encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page indicates when the policy was last revised. Continued use of our website or services after changes constitutes acceptance of the updated policy.

11. Contact

For any privacy-related enquiries: